Full Stack Observability is bigger now than it has ever been, the need to gain granular visibility into the performance of an environment whether that be at the network layer or application layer is critical to a business’s success and ability to proactively mitigate drops in performance or outages. At Technimove we talk a lot about taking a ‘breach will happen’ mindset and whilst this is related to cyber security, we often find that a lot of businesses have a Disaster Recovery and Backup platform but they do not schedule failover tests or have a detailed and tested recovery plan. Having technology and procedures in place is fantastic but if these are not stress-tested and refined, you have no real idea about how your business will react and perform in a disaster scenario or outage.
Outages can be caused by a variety of different things but one thing that always remains the same is there is an impact on the business and an impact on customers. How businesses protect against outages and how they communicate outages to their customers differs from business to business. Monitoring tools allow an organisation to get ahead of outages and stop them at the root before they become troublesome. Multiple third-party suppliers are often entangled with grey demarcations of who is responsible for what, this is where a RACI (Responsible, Accountable, Consult, Inform) comes in handy as you can see who is responsible for the service outage and where the impact lies.
Some of the typical issues with outages and mistakes made when handling them are listed below:
To avoid these issues occurring in the first place, an organisation must deploy the correct tools and processes to protect themselves and their customers from the risk and impact of outages.
LogicMonitor’s SaaS-based unified observability platform gives clarity across hybrid IT to meet key business demands. LM Envision brings teams together to quickly identify and solve problems across infrastructure, applications and business services. This allows businesses to innovate faster while improving operational efficiency for critical services.
With LM Envision, you no longer have to balance risk with speed. LogicMonitor empowers IT which allows organisations to innovate faster, knowing they can quickly identify signals that indicate problems even in production. Expensive performance bottlenecks are identified early, so the customer experience is improved while in-computing requirements and operations expenses are reduced. LogicMonitor’s breadth and depth of solutions and data points mean that outside of a SIEM tool, it pretty much provides everything a business needs to monitor their environment, be proactive and conduct regular ‘Root Cause Analysis
LogicMonitor’s alert tuning feature is extremely powerful and granular, it allows businesses to tune the alert notifications so that IT teams don’t get flooded with alerts. When you deploy multiple alerting tools (capacity planning, performance monitoring, incident logging) into an environment, it can be very difficult for the team to make any sense of the alert noise that is being generated (this is common with EDR & SIEM tools). LogicMonitor allows a user to set granular rules for the alert such as – alert triggers, alert intervals, polling intervals, alert clear and escalation chains. An alert trigger can be set using a polling interval and a trigger interval meaning you will only get alerted when a device or parameter has deviated from ‘expected behaviour’ over a period of time, this is to reduce the amount of alert noise that is generated by the platform. This is sometimes described as signal versus noise. Escalation Chains are used to ensure that the alert or notification is routed to the correct team and sets out a path for escalation. LogicMonitor alerts come in 3x severities – Warning, Error & Critical. You may want to report on warning alerts but not be notified to reduce the amount of alert noise, all warning alerts can be aggregated and reported on separately. The same goes for an escalation chain, you can have an empty stage, so the alerts aren’t routed at a certain level to stop alert flooding and there is a rate-limiting option for the associated chain. You can also integrate LogicMonitor into ITSM tools such as ServiceNow, ConnectWise and Jira so that an alert can create a ticket, IT teams manage tickets, not alerts so this is extremely helpful.
LogicMonitor was widely known for its NPM (Network Performance Monitoring) functionality and its ability to sample and monitor traffic for NetFlow, SFlow and JFlow but it can do so much more than that. It can monitor servers, public cloud instances (performance as well as billing), storage, applications, containers, websites, networks (Core, LAN, WiFi, WAN & SD-WAN) and config changes in devices. We use LogicMonitor Topology Mapping to assist with remote Network Audits that we conduct for our customers, with the right expertise, LogicMonitor is a game-changer. It’s an agentless solution, you deploy collectors into the environment and collect the data you need, this is securely sent via HTTPS to LogicMonitor’s SaaS-based solution, and this is where all the hard work is done.
AIOps is being hailed as the future blending Machine Learning and Artificial Intelligence with traditional operations. AIOps can make complex automated decisions by collecting and analysing data. By leveraging this data, it can predict probable future events that may impact availability and performance and even proactively remediate these before they become an issue. This approach is now at the heart of proactive operations and monitoring.
LogicMonitor’s AIOps platform enables businesses to see what’s coming before it happens. For engineers, this includes spending less time troubleshooting and more time innovating. AIOps delivers AI and Machine Learning that provide context, meaningful alerts, illuminate patterns, enable foresight and automation. LogicMonitor’s Early Warning System will detect the warning signs and symptoms that precede issues, such as patterns or anomalies in alerts or performance data, and warn users accordingly. These early warnings will be able to trigger actions, such as integrations and custom scripts, to prevent issue occurrence. By warning users sooner, this Early Warning System will help enterprises prevent outages, saving them time, money, and avoiding a negative impact on their brands.
Any monitoring tool is only as good as the event management team that has deployed and tuned the alerts as well as having the bandwidth to effectively monitor the platform. AIOPs mean that AI is doing the heavy lifting on what issues could be service-impacting rather than physical staff. Technimoveis perfectly placed to help businesses of all sizes with their event management journey. Please contact us for more information.
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