Expert remediation to restore Enterprise Vault performance and ensure operational continuity.
Client Overview
A global IT solutions provider engaged Technimove to deliver professional services aimed at resolving persistent issues within their Enterprise Vault (EV) environment. The client was experiencing challenges with EV data recall, index errors, and orphaned mailbox shortcuts, which were impacting operational efficiency and user experience.
Technimove was selected for their deep technical expertise and proven track record in complex remediation projects.
Project Scope
Technimove was commissioned to:
- Conduct a comprehensive review of the EV server status and logs.
- Set up and execute the EVSVR utility for data recall.
- Address EV index errors by recreating missing directories.
- Perform cleanup of orphaned mailbox shortcuts.
- Provide knowledge transfer to the client’s IT team for ongoing maintenance.
All work was delivered remotely during standard business hours on a time and materials (T&M) basis.
Solution Delivered
- EV Server Status Review
- Analysed EV server logs for current errors.
- Verified Azure Connector status and ensured no unintended client package installations.
- EVSVR Utility Setup
- Configured and ran the EVSVR utility to validate data recall.
- Delivered knowledge transfer for daily checks and failure recovery.
- Index Error Resolution
- Collated index errors and identified missing directories.
- Developed and executed scripts to restore missing EV index directories.
- Conducted post-review checks to confirm resolution.
- Orphaned Mailbox Shortcut Cleanup
- Executed cleanup of orphaned shortcuts.
- Provided training for future execution by the client’s IT team.
- Public Folder Data Review
- Investigated the location of Public Folder data and advised on accessibility improvements.
Key Deliverables
- Completion of all in-scope remediation tasks.
- Knowledge transfer sessions for internal IT teams.
- Scripts and documentation for ongoing maintenance.
Challenges Addressed
- Complex EV Errors: Resolved persistent index and data recall issues.
- Operational Continuity: Delivered all work remotely without disrupting business operations.
- Future-Proofing: Equipped the client’s IT team with tools and knowledge for ongoing management.
Outcome
Technimove successfully mitigated known issues within the EV environment, improving system stability and user experience. The client now has a clear remediation framework and internal capability to manage future challenges.
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Why IT Solutions Providers Choose Technimove
IT solutions providers trust Technimove for their deep technical expertise, flexible delivery models, and proven track record in managing complex infrastructure projects. Whether it’s data centre migrations, network transformations, or remote firewall configurations, Technimove consistently delivers secure, scalable, and efficient solutions tailored to each client’s environment.
Their collaborative approach, combined with mature governance and transparent communication, ensures that projects are delivered on time, within scope, and with minimal disruption. Technimove’s ability to adapt to evolving requirements makes them a preferred partner for enterprise IT teams across industries.
About Technimove
Technimove is a leading provider of data centre and network transformation services, with over two decades of experience supporting global enterprises. From initial planning through to implementation, their teams deliver high-impact solutions that reduce risk, improve performance, and support long-term growth.
Operating across multiple regions, Technimove combines technical excellence with a people-first ethos, investing in local talent and community development. Their commitment to quality, innovation, and customer success has earned them a reputation as a trusted partner in the IT services landscape.