Technimove, renowned for it’s agility and rapid response, was enlisted by a leading managed service provider to help mitigate a ransomware attack.
Introduction
Established in 2008, a leading Managed Service Provider (MSP) and Private Cloud Provider specialising in serving the legal sector in the UK and Ireland. In 2020, the client expanded its portfolio through the acquisition of Sprout IT and City Business Solutions (CBS). However, in November 2023, the client faced a significant challenge when a ransomware attack struck their systems, jeopardising their operations and client data.
Technimove, renowned for our agility and rapid response, was enlisted to help mitigate the crisis.
The Challenge
On November 24th, 2023, the client experienced a devastating ransomware attack, endangering their ability to serve clients effectively. With numerous clients relying on the client for critical legal services, restoring operations swiftly was imperative.
The assault completely crippled their operational capacity, necessitating swift isolation and containment measures, leading to a complete halting of client services for an entire month.
Technimove undertook the task of constructing a new, fortified environment for the client, facilitating the migration of all clients while ensuring the integrity of their data remained uncompromised.
The client urgently required assistance to recover from the attack and mitigate any potential disruptions to their services.
Technimove’s Response
Technimove swiftly responded to the client’s distress call, demonstrating unparalleled agility and commitment. Upon initial engagement, Technimove’s C-suite immediately assessed the severity of the situation, recognising the urgency.
Within hours of the first contact, Technimove mobilised a team of engineers to begin the restoration process.
Timeline of Technimove’s Intervention
Day 1 (November 24th, 2023)
Day 2 (November 28th, 2023): A comprehensive plan was devised, and within hours, a team of engineers was deployed to initiate the restoration process.
Days 3-6: Technimove worked tirelessly, providing round-the-clock support to expedite the recovery process.
Days 7-30: Technimove continued to deploy specialised teams, including network engineers, infrastructure experts, and smart hands at data centres, ensuring comprehensive support throughout the recovery phase.
At this juncture, the client recognised the expertise of the Technimove engineering team and entrusted them with complete authority to conceptualise, construct, and implement the project.
Teams operated around the clock with heightened efficiency, seamlessly augmenting resources as required. Technimove boasted a dedicated PMO team, providing comprehensive support not only to our engineers but also to the client.
Services provided by Technimove
Technimove offered a range of critical services to facilitate the client’s recovery process. Technimove’s Lead Network Engineer devised a comprehensive plan to tackle these challenges.
Robust security protocols were implemented to secure the compromised environment, preventing further breaches during the transition phase. Additionally, the engineer oversaw the construction of a new secure green zone for client recovery, ensuring strict segregation between grey and green zones to prevent compromises. Thorough compatibility testing was conducted to ensure seamless integration of new security measures with existing systems.
An agile approach to project management was adopted, allowing for flexibility in addressing unforeseen obstacles while adhering to tight timelines.
Network Support: Technimove deployed a dedicated team of network engineers to address network vulnerabilities and ensure system integrity.
Infrastructure Management: Leveraging their expertise, Technimove provided crucial infrastructure support, aiding in the restoration of systems and data.
Smart Hands Assistance: Technimove’s technicians provided on-site assistance at the client’s data centres, facilitating hands-on tasks essential for system recovery.
PMO Services: Technimove provided PMOs to establish and maintain standards, processes, and best practices, ensuring that the project ran as smoothly as possible.
Outcome
Thanks to Technimove’s rapid response and comprehensive support, the client was able to restore its operations within a remarkably short timeframe. In fact, the timing expectations were exceeded for such a severe attack.
Despite the severity of the ransomware attack, the client successfully recovered all data and resumed normal operations by December 22nd, 2023.
Technimove’s swift intervention not only mitigated the immediate crisis but also reaffirmed their position as a trusted partner capable of delivering under pressure.
Conclusion
The collaboration between the client and Technimove during the ransomware attack exemplifies the importance of preparedness and agile response in the face of cybersecurity threats.
Technimove’s unwavering dedication and expertise played a pivotal role in minimising the impact of the attack and ensuring business continuity for the client and its customers.
The client engaged Technimove in designing, building and deploying their future-proofed infrastructure.