Technimove delivered expert remote hands installation support for a leading German tech consultancy, providing on-site technical expertise coordinated by international engineering teams to ensure seamless project execution.
Client Overview
Technimove was engaged by a channel partner on behalf of a leading managed infrastructure solutions provider, supporting one of their key clients—a well-established German-based technology consultancy.
The consultancy specialises in delivering digital transformation and enterprise IT services across the DACH region, with a particular focus on high-performance systems integration.
Project Background
In response to unexpected technical issues affecting critical infrastructure, the end client required urgent on-site support at their Munich facility.
With instructions managed by their US-based engineering team, the consultancy turned to Technimove for trusted, agile, and skilled Remote Hands services.
Despite the tasks arising at short notice, Technimove responded with exceptional speed and consistency—deploying the same engineer on four separate occasions, each with just 48 hours’ notice, ensuring continuity, familiarity, and technical alignment across every visit.
Scope of Work
Technimove’s remit spanned urgent physical infrastructure support, performed under the guidance of remote engineers based in the US. Key responsibilities included:
- Installation and configuration of critical hardware
- Device replacement and fault isolation
- Cable management, including the removal and replacement of RJ-45 connections
- Live collaboration over Microsoft Teams with remote engineering teams
The Technimove engineer joined a Teams bridge on each visit, receiving real-time instructions and responding immediately to evolving requirements—enabling the US-based team to troubleshoot hardware issues and test various port configurations remotely.
Project Management & Coordination
A dedicated Technimove Project Manager oversaw the successful execution of all engagements. Responsibilities included:
- Coordinating logistics, scheduling, and on-site access at the Munich location
- Managing communications between Technimove, the channel partner, and the client’s US-based engineering team
- Attending scoping and planning calls to clarify requirements and set expectations
- Ensuring quality control, reporting, and feedback loops were maintained across all visits
The Project Manager’s involvement provided a consistent, single point of contact for all stakeholders, allowing for frictionless coordination in a fast-moving, multi-regional environment.
Outcome & Impact
Technimove’s ability to rapidly mobilise the same qualified engineer for each visit ensured technical consistency and built trust with the client. This familiarity reduced the time needed for onboarding and explanation on each engagement, allowing the engineer to immediately focus on execution.
By offering true 48-hour turnaround support in an international context—and seamlessly collaborating with remote teams across different time zones—Technimove demonstrated its agility and value as a global partner for mission-critical IT services.
The successful outcome of this multi-phase engagement helped the end-client mitigate ongoing hardware issues, accelerate resolution timelines, and restore key service operations with minimal disruption.
Looking to for a market leading data centre migration?
Speak to Technimove’s experts today and discover how our industry-leading audit, migration, and project management services can support your transformation goals.
Contact Us or Learn More about our IT Professional Services here.